Privacy Policy

Last updated:

Washuelifeie ("we," "us," or "our") operates the website washuelifeie.world and provides clothing sewing, alterations, and repair services at 66 W Broadway Suite 600, New York, NY 10007, United States. This Privacy Policy explains in detail how we collect, use, disclose, store, and safeguard your information when you use our website or engage our sewing, alteration, and repair services. We are committed to handling your personal data in a transparent and lawful manner. Please read this policy carefully and contact us if you have any questions.

Scope and Applicability

This Privacy Policy applies to all information collected through our website washuelifeie.world, as well as to information we collect when you visit our physical location, leave garments with us for alteration or repair, contact us by phone or email, or otherwise interact with Washuelifeie. It does not apply to information collected by third-party websites, applications, or services that may be linked from our site. We encourage you to review the privacy practices of any third party before providing them with your information.

Information We Collect in Connection With Our Services

When you use our clothing repair and alteration services, we collect information that is necessary to provide and complete your order and to communicate with you throughout the process. This includes the following categories of data.

Contact and identification

We collect your name, phone number, and email address so that we can confirm your drop-off, provide estimates, notify you when your garment is ready for pickup, and reach you if we have questions about the work. We may also collect a physical address if relevant to delivery or billing.

Service and garment details

We record details about the garments you bring in and the services you request, such as the type of item (e.g., pants, jacket, dress), the type of work requested (e.g., hemming, zipper replacement, custom tailoring, seam repair), measurements or specifications you provide, and the general condition of the item. We use this information to perform the work correctly, to provide accurate estimates and timelines, and to maintain internal records of the services we have provided. We may keep records of the types of services requested and the nature of the work performed for business analysis, quality improvement, and legal or accounting purposes.

Payment information

When you pay for our services, we may process payment information at the point of sale. Depending on the payment method, we may receive only confirmation of payment or limited card information from our payment processor. We do not store full credit or debit card numbers on our systems beyond what is necessary for the transaction and as required by applicable payment card industry standards.

Information We Collect Through the Website

Automatically collected information

When you visit washuelifeie.world, our servers and systems may automatically collect certain technical and usage information. This can include your IP address, browser type and version, operating system, device type, referring URL, pages viewed on our site, the dates and times of your visits, and the duration of your sessions. We use this information to understand how our website is used, to maintain and improve the performance and security of our site, to diagnose technical issues, and to improve the overall user experience. For more detail on cookies and similar technologies used on our website, please see our Cookies Policy.

Information you provide through the website

When you submit our contact form, we collect the information you voluntarily provide: your name, email address, and the content of your message. We use this information solely to respond to your inquiries about our sewing and repair services, to provide quotes or schedule appointments where applicable, and to follow up as needed. By submitting the form and checking the consent box, you consent to the processing of this data as described in this policy. We do not use contact form submissions for marketing purposes unless you have separately agreed to receive marketing communications.

Legal Bases for Processing

We process your personal data only where we have a lawful basis to do so. Depending on the type of data and the purpose, we may rely on: (a) your consent, where you have given clear consent for a specific purpose (e.g., contact form submission or marketing); (b) performance of a contract, where processing is necessary to provide our alteration and repair services or to take steps at your request before entering into a contract; (c) our legitimate interests, such as improving our services, maintaining security, and conducting our business, where those interests are not overridden by your rights; and (d) compliance with a legal obligation, where we are required to process or retain data by law.

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your alteration and repair requests, including scheduling, performing the work, and notifying you when your items are ready for pickup.
To communicate with you about your orders, estimates, completion timelines, and any questions or issues that arise.
To respond to your inquiries submitted through our contact form or by other means.
To send you information about our services, promotions, or updates where you have agreed to receive such communications, and to allow you to unsubscribe at any time.
To improve our website, our sewing and repair services, and the overall customer experience, including by analyzing usage patterns and feedback.
To maintain our business records for accounting, tax, and legal compliance purposes.
To protect the security and integrity of our website, our systems, and our business operations, and to detect and prevent fraud or abuse.
To comply with applicable laws, regulations, court orders, or governmental requests.

We will not use your personal information for purposes materially different from those described in this policy without notifying you and, where required by law, obtaining your consent.

Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

Service providers: We may share your information with trusted third-party service providers who assist us in operating our website or our business, such as web hosting providers, email delivery services, payment processors, or IT support. These providers are contractually bound to use your information only for the purposes we specify and to protect it in accordance with applicable data protection standards.
Legal requirements: We may disclose your information when required by law, court order, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to comply with the law, to protect our rights or property, or to protect the safety of our customers, employees, or the public.
Business transfers: In the event of a merger, acquisition, sale of assets, or other transfer of our business, your information may be transferred to the successor entity. We will require the successor to honor the terms of this Privacy Policy with respect to your information.

We do not share your information with third parties for their own marketing purposes without your explicit consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide our sewing and repair services, to comply with our legal and accounting obligations, to resolve disputes, and to enforce our agreements. Contact form submissions and correspondence may be retained for several years for business and legal record-keeping. Service-related records (e.g., type of work performed, customer name, and contact details) may be retained for a similar period for quality assurance, warranty or adjustment claims, and legal or tax requirements. When your information is no longer needed, we will securely delete or anonymize it in accordance with our retention schedule and applicable law. You may request deletion of your personal data by contacting us; we will honor such requests to the extent required by applicable law and consistent with our legitimate business needs (e.g., retention for legal compliance).

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to: secure hosting environments, encryption of data in transit where feasible, access controls and authentication, and regular review of our security practices. Our employees and contractors are required to handle personal information in accordance with this policy and our internal security guidelines. Please note that no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials and for any activity that occurs under your account. We encourage you to use strong, unique passwords and to avoid sending highly sensitive information through unsecured channels.

Your Rights and Choices

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

Access: The right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used format where technically feasible.
Correction: The right to request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion: The right to request that we delete your personal information, subject to certain exceptions (e.g., where we are required to retain it by law or for legitimate business purposes).
Restriction: The right to request that we restrict the processing of your personal information in certain circumstances.
Objection: The right to object to processing of your personal information where we rely on legitimate interests, or where we process your data for direct marketing.
Data portability: The right to receive your personal information in a portable format and, where technically feasible, to have it transmitted to another controller.
Withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact details provided at the end of this policy. We will respond to your request within the time frame required by applicable law. You may also have the right to lodge a complaint with a supervisory authority in your country or region if you believe we have not handled your personal data in accordance with applicable law. We encourage you to contact us first so we can address your concerns.

International Transfers

Our business and our website are based in the United States. If you are accessing our website or using our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. The data protection laws in these countries may differ from those in your jurisdiction. By using our website or services, you consent to such transfer and processing. Where required by law, we will implement appropriate safeguards (such as standard contractual clauses or other approved mechanisms) to ensure that your information receives an adequate level of protection.

Children

Our website and our sewing and repair services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us and we will take steps to delete such information from our systems as soon as reasonably practicable.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, technology, or legal requirements. When we make changes, we will post the updated policy on this page and update the "Last updated" date at the top. For material changes that affect how we use your personal information, we may provide additional notice (e.g., by email or by a prominent notice on our website) where required by law. We encourage you to review this policy periodically. Your continued use of our website or services after the posting of changes constitutes your acceptance of the revised policy to the extent permitted by applicable law.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights with respect to your personal information in connection with our clothing sewing and repair services, please contact us at: Washuelifeie, 66 W Broadway Suite 600, New York, NY 10007, United States. Phone: +1 212 587 1001. Email: cooperation@washuelifeie.world. We will respond to your inquiry as soon as reasonably practicable.